1.Q: Is it safe to pay by credit card though the internet?
A: We use the most advanced technology available to ensure that your data is protected.The electronic bank system is completely secure and you should have no concerns with safety.
2.Q: How will you do if the bags which I purchased are out of stock?
A: After check our inventory system, if we found the bags are out of stock, we will contact you, if you can't wait for more days we will cancel the orders.
3.Q: How can I return my bags if their quality is poor?
A: Please contact our customer service,after check if our products really exist the quality problem,we will accept the returns, and if you agree we will refund you with new items.
4.Q: I never received my order without 7 days, what should I do?
A: You can track the packages with the number which we give you.In rare cases, packages may lost during the mail. Never fear, one hand is that the EMS Express is a professional company ,all the goods can be delieved safety and quickly.The other hand all the shippment are all in insurance, if the delivery lost,you can also get the refunds, do not worry about it.
5.Q: Are all your items in stock?
A: Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
6.Q: Is there a store in my area?
A: We are a retailer of the products we sell; therefore we do not have information about other retail store locations. You must contact the company directly to obtain this information.
7.Q: How long does it take for the shipping to arrive?
A: Standard delivery time is 7-9 business days.However,we can not guarantee that.We will do our best to make sure to enable quickest delivery time.
8.Q: What if I get the bags and they do not fit?
A: We use standard US sizes, so please check your size correctly before ordering,we will not be held responsible for customer errors.
9.Q: Does your product ship Worldwide?
A:Yes, our products are shipped to most countries on the globe.
10.Q: How do I track my order?
A: Orders can be tracked on the page "order tracking". Once you make orders here,you will get an email noticing Order confirmation with tracking number together.And tracking numbers could be track online in 36 hours later.Please contact us if you need further tracking assistance.
11.Q: Do you do wholesale business?
A: Yes,welcome wholesale business.Please contact us for your further demands.
12.Q: Do I have to sign for delivery?
A: Yes,all orders require a signature.
13.Q: Where do I return my bags?
A: Please ask an request feedback now on our website,we will reply soonest into your email including return information.
14.Q: How long will it take to process my return?
A: We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.
15.Q: What about the further help?
A: If you need the further help please contact us and we will give you the best service.
